Frequently Asked Questions
Frequently Asked Questions
If it's your first time using Oway, welcome! Placing an order is extremely easy and takes just 15 seconds.
If you have any questions, don't hesitate to email us at
help@oway.io or simply contact us.
If it's your first time using Oway, welcome! Placing an order is extremely easy and just takes 30 seconds. Watch the video below to see how to do it.
If you have any questions, don't hesitate to email us at help@oway.io
Getting started with Oway?
Once you create your Oway account, placing an order really is as simple as it looks. Click either "Instant Quote" (or a quick quote) or "Place an Order", fill in the details and we'll lock-in a price for your shipment that you can save for now or later. Once you place the order, Oway will match you with a carrier that will arrive to your location in usually under 1 hour (as long as it's before 3 PM on a business day). Orders placed after 3 PM will be picked up the next business day, and you'll be informed of your pickup window. Before the truck arrives, please make sure to print and affix your Oway label to your shipment, and that your shipment is able to be easily picked up in an open area by the driver. Once it's picked up, it will be delivered to it's destination.
Getting started with Oway?
Once you create your Oway account, placing an order really is as simple as it looks. Click either "Instant Quote" (or a quick quote) or "Place an Order", fill in the details and we'll lock-in a price for your shipment that you can save for now or later. Once you place the order, Oway will match you with a carrier that will arrive to your location in usually under 1 hour (as long as it's before 3 PM on a business day). Orders placed after 3 PM will be picked up the next business day, and you'll be informed of your pickup window. Before the truck arrives, please make sure to print and affix your Oway label to your shipment, and that your shipment is able to be easily picked up in an open area by the driver. Once it's picked up, it will be delivered to it's destination.
Getting started with Oway?
Once you create your Oway account, placing an order really is as simple as it looks. Click either "Instant Quote" (or a quick quote) or "Place an Order", fill in the details and we'll lock-in a price for your shipment that you can save for now or later. Once you place the order, Oway will match you with a carrier that will arrive to your location in usually under 1 hour (as long as it's before 3 PM on a business day). Orders placed after 3 PM will be picked up the next business day, and you'll be informed of your pickup window. Before the truck arrives, please make sure to print and affix your Oway label to your shipment, and that your shipment is able to be easily picked up in an open area by the driver. Once it's picked up, it will be delivered to it's destination.
What is your insurance policy?
What is your insurance policy?
What is your insurance policy?
Do Oway drivers have lift gates / do I need to load myself?
Do Oway drivers have lift gates / do I need to load myself?
Do Oway drivers have lift gates / do I need to load myself?
How does Oway's pricing work?
How does Oway's pricing work?
How does Oway's pricing work?
I work at a company that already uses another freight carrier. Why should we switch to Oway?
I work at a company that already uses another freight carrier. Why should we switch to Oway?
I work at a company that already uses another freight carrier. Why should we switch to Oway?
I've never shipped freight before - can I use Oway?
I've never shipped freight before - can I use Oway?
I've never shipped freight before - can I use Oway?
Why does Oway deliver faster than most carriers?
Why does Oway deliver faster than most carriers?
Why does Oway deliver faster than most carriers?
Our company operates our own trucks / does FTL deliveries. How can Oway benefit us?
Our company operates our own trucks / does FTL deliveries. How can Oway benefit us?
Our company operates our own trucks / does FTL deliveries. How can Oway benefit us?
Do you ship FTL (Full Truckload)?
Do you ship FTL (Full Truckload)?
Do you ship FTL (Full Truckload)?
Can I ship anything I want?
Can I ship anything I want?
Can I ship anything I want?
Do you ship goods that require refrigeration?
Do you ship goods that require refrigeration?
Do you ship goods that require refrigeration?
How does scheduling pickup and delivery work?
How does scheduling pickup and delivery work?
How does scheduling pickup and delivery work?
Can I leave my freight order outside my front door and not meet the driver?
Can I leave my freight order outside my front door and not meet the driver?
Can I leave my freight order outside my front door and not meet the driver?
What if I want a cancellation / refund?
What if I want a cancellation / refund?
What if I want a cancellation / refund?
Shipping Payment FAQ
Shipping Payment FAQ
What payment methods are accepted at Oway?
Payment can be made on the Oway website. We use Stripe and Link Pay for fast, secure, and reliable electronic payments. You can pay with most standard payment methods, including credit card, debit, and bank account transfer. Customers with large order volumes can reach out to their Oway customer representative to set up a payment plan, in which case payments can be deferred until up to 15 days from the time of delivery.
What payment methods are accepted at Oway?
Payment can be made on the Oway website. We use Stripe and Link Pay for fast, secure, and reliable electronic payments. You can pay with most standard payment methods, including credit card, debit, and bank account transfer. Customers with large order volumes can reach out to their Oway customer representative to set up a payment plan, in which case payments can be deferred until up to 15 days from the time of delivery.
What payment methods are accepted at Oway?
Payment can be made on the Oway website. We use Stripe and Link Pay for fast, secure, and reliable electronic payments. You can pay with most standard payment methods, including credit card, debit, and bank account transfer. Customers with large order volumes can reach out to their Oway customer representative to set up a payment plan, in which case payments can be deferred until up to 15 days from the time of delivery.
Are there any payment fees?
Oway does not charge any fees on credit card payments. Wire transfers may incur standard transfer fees (usually a few cents to a few dollars) depending on your bank.
Are there any payment fees?
Oway does not charge any fees on credit card payments. Wire transfers may incur standard transfer fees (usually a few cents to a few dollars) depending on your bank.
Are there any payment fees?
Oway does not charge any fees on credit card payments. Wire transfers may incur standard transfer fees (usually a few cents to a few dollars) depending on your bank.
Where can I access and pay my invoices?
Invoices can be accessed and paid via your customer portal. Oway does not email invoices (we do this to spare your inbox from too many emails). If your invoices go unpaid, you may experience a block on your account that will prevent you from placing orders on our platform. You can access your unpaid invoices here: https://customer.oway.io/financials/unpaid-orders
Where can I access and pay my invoices?
Invoices can be accessed and paid via your customer portal. Oway does not email invoices (we do this to spare your inbox from too many emails). If your invoices go unpaid, you may experience a block on your account that will prevent you from placing orders on our platform. You can access your unpaid invoices here: https://customer.oway.io/financials/unpaid-orders
Where can I access and pay my invoices?
Invoices can be accessed and paid via your customer portal. Oway does not email invoices (we do this to spare your inbox from too many emails). If your invoices go unpaid, you may experience a block on your account that will prevent you from placing orders on our platform. You can access your unpaid invoices here: https://customer.oway.io/financials/unpaid-orders
How can our company accountants access and pay our invoices?
Invoices can be accessed and paid via your customer portal. Oway does not email invoices (we do this to spare your inbox from too many emails). If your invoices go unpaid, you may experience a block on your account that will prevent you from placing orders on our platform. You can access your unpaid invoices here: https://customer.oway.io/financials/unpaid-orders
How can our company accountants access and pay our invoices?
Invoices can be accessed and paid via your customer portal. Oway does not email invoices (we do this to spare your inbox from too many emails). If your invoices go unpaid, you may experience a block on your account that will prevent you from placing orders on our platform. You can access your unpaid invoices here: https://customer.oway.io/financials/unpaid-orders
How can our company accountants access and pay our invoices?
Invoices can be accessed and paid via your customer portal. Oway does not email invoices (we do this to spare your inbox from too many emails). If your invoices go unpaid, you may experience a block on your account that will prevent you from placing orders on our platform. You can access your unpaid invoices here: https://customer.oway.io/financials/unpaid-orders
Can I pay for multiple bills at once?
When paying for invoices on the Oway shipper app, simply click on the checkboxes on the left side of the orders page to select what invoices you want to pay for. Once this is one, a button will appear on the top right of the same page that will allow you to pay for all invoices at once.
Can I pay for multiple bills at once?
When paying for invoices on the Oway shipper app, simply click on the checkboxes on the left side of the orders page to select what invoices you want to pay for. Once this is one, a button will appear on the top right of the same page that will allow you to pay for all invoices at once.
Can I pay for multiple bills at once?
When paying for invoices on the Oway shipper app, simply click on the checkboxes on the left side of the orders page to select what invoices you want to pay for. Once this is one, a button will appear on the top right of the same page that will allow you to pay for all invoices at once.
Is there a method of collecting payment from our consignee for an order?
Yes, we are able to facilitate charging your consignee! Simply click the “Get Shareable Payment Link” button on your Payment Screen and send this over to your consignee.
Is there a method of collecting payment from our consignee for an order?
Yes, we are able to facilitate charging your consignee! Simply click the “Get Shareable Payment Link” button on your Payment Screen and send this over to your consignee.
Is there a method of collecting payment from our consignee for an order?
Yes, we are able to facilitate charging your consignee! Simply click the “Get Shareable Payment Link” button on your Payment Screen and send this over to your consignee.
What if I can’t find or access an invoice for payment?
In the event you cannot find or access a specific invoice, please contact our Customer Support team for assistance.
What if I can’t find or access an invoice for payment?
In the event you cannot find or access a specific invoice, please contact our Customer Support team for assistance.
What if I can’t find or access an invoice for payment?
In the event you cannot find or access a specific invoice, please contact our Customer Support team for assistance.
How can I make paying invoices easier for my Accounts Payable department?
If your Accounts Payable team requires your Company’s Purchase Order, Invoice, or Reference number in order to complete payment please ensure to include this in the appropriate fields when finalizing your order details.
How can I make paying invoices easier for my Accounts Payable department?
If your Accounts Payable team requires your Company’s Purchase Order, Invoice, or Reference number in order to complete payment please ensure to include this in the appropriate fields when finalizing your order details.
How can I make paying invoices easier for my Accounts Payable department?
If your Accounts Payable team requires your Company’s Purchase Order, Invoice, or Reference number in order to complete payment please ensure to include this in the appropriate fields when finalizing your order details.
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Offices
2261 Market Street, Unit 86015 San Francisco, CA 94114
Not in your state yet? Sign up to hear when we expand.
By subscribing to our mail, you are accepting our terms and privacy policy.
Offices
2261 Market Street, Unit 86015 San Francisco, CA 94114
Not in your state yet? Sign up to hear when we expand.
By subscribing to our mail, you are accepting our terms and privacy policy.
Offices
2261 Market Street, Unit 86015 San Francisco, CA 94114